DOG GROOMING
Your dog's comfort comes first. Every dog is given the time they need to feel safe, settled and respected. We never rush through grooms and we never overbook — your dog gets our full attention, every time.
Grooming times vary based on coat condition, matting, how often your dog is groomed at home and your dog's individual temperament. We appreciate your trust and are committed to making every groom a positive experience.
If we expect a groom to go over the quoted time or price, we will always contact you first.
** PICKUP & DROP OFF SERVICE **
Need Pick Up & Drop Off? Helen has you covered.
We offer a pick up & drop off serivce for grooming appointments. No need for you to leave home or if you are at work, I will let you know once I have dropped your doggo off at home.
ZONE 1 -- Up to 5km -- Wyndham Vale, Manor Lakes $40
ZONE 2 -- 5-10km -- Werribee, Hoppers Crossing, Tarneit $80
ZONE 3 -- 10-15km --Point Cook, Williams Landing, Laverton $125
** Not sure if your're in our service area? Get in touch & we'll let you know.
WASH & TIDY
Wash with specific shampoo & conditioner to suit your dog's skin and coat, blow dry, ears cleaned, scissor tidy around eyes, feet, paw pads & hygiene area. Finished with a spritz of cologne.
Small
9kg or less
$90
Medium
10-15kg
$110
Large
16-24kg
$130
Ex Large
25-34kg
$150
Giant
35kg+
$180
** Head & body massage available — $10 extra
Prices may vary based on coat condition
Bath & Blow Dry
Suited for short coated breeds — Pugs, Frenchies, Boston Terriers, Chihuahuas, Boxers, Rottweilers, Labradors and German Shepherds. Wash with specific shampoo & conditioner, blow dry, nails trimmed, ears cleaned. Finished with a spritz of cologne.
Small
9kg or less
$70
Medium
10-15kg
$85
Large
16-24kg
$100
Ex Large
25-34kg
$120
Giant
35kg+
$150
** Head & body massage available — $10 extra
Prices may vary based on coat condition
FULL GROOM
Wash with specific shampoo & conditioner to suit your dog's skin and coat, high velocity dry, brush & comb, ear clean, nail trimming, paw pads & hygiene area. Head & body massage included.
Small
9kg or less
$120
Medium
10-19kg
$135
Large
20-24kg
$150
Ex Large
25-34kg
$175
Giant
35kg+
$195
** Prices may vary based on coat condition
PUPPY GROOM & DESENSITISATION
Under 5 months — 9kg & under
A gentle introduction to grooming. We focus on making it a positive experience — we never push pups over their threshold. Wash with speciality puppy shampoo & conditioner, blow dry, ear clean, tidy, comb & nail trim.
Every puppy is different — the service is always guided by your pup's comfort and tolerance.
From $100
** Prices may vary based on coat condition and temperament
Nail & Paw services
Nail Clipping Only (including dewclaw)
$20
Nail Clipping & Pad Shave
$30
Nail Clipping, Pad Shave & leg hair trim
$48
hygiene area
SM, MED, LRG $18
EX LRG $25
Additional grooming Fees
Matted Coats
If a coat cannot be brushed out pain free, shaving will be required. An additional fee of $50 applies. We will always call you before proceeding with anything that incurs an extra charge.
Dogs Requiring Additional Handling
$25 additional fee.
Dogs that are difficult or require more handling will incur additional $25 fee
Fleas
That Dog Lady does not treat fleas. If fleas are discovered at any point during your dog's groom, you will be called immediately to collect your dog and the full groom fee will still be charged.
This policy exists to protect every dog in our care. If fleas are present, we are required to stop, close and fully sterilise the salon before any other dog can be groomed — the last thing we want is to transfer fleas from one dog to another.
Please ensure your dog has been treated for fleas prior to their appointment.
CANCELLATON & NO SHOW POLICY
** We understand that life happens, though as a small business, late cancellations & no shows have a real impact on our schedule & income.
LATE CANCELLATIONS
Cancellations made within 24hrs of your appointment will incur a fee of 50% of the scheduled service price.
NO SHOW
If you don't attend your appointment & we haven't heard form you, a fee of 50% of the scheduled service will be charged. Repeated no shows may result in full fees being charged & future bookings being declined.
HOW TO CANCEL
Please contact us as soon as possible on 0411 919 315 if you need to cancel or reschedule.
PAYMENTS OF FEES
Any outstanding fees need to be paid before your next appointment can be confirmed.
Terms & CONDITIONS
If an appointment is booked & a dog/s is groomed at That Dog Lady you are agreeing to the terms & conditions. It is not HavaWalks responsibility to ensure you read the terms & conditions thoroughly.
- Deposits are taken for all services, deposits are not an additional charge. The deposit will be deducted from the final bill. The deposit will be lost if you cancel your appointment within 48 hours prior your booking or if you "no show". A late fee will be added if you are more than 15 minutes late.
- All prices are a starting point and will increase/decrease depending on your dogs coat condition, ability to be handled & other additional factors.
- The dog will be brought to That Dog Lady in a "normal/healthy" condition for services.
- The owner takes liability if they are uncontactable at the time of their dogs appointment to pay any additional fees necessary.
- That Dog Lady will provide a quote as accurately as we can, however the price may increase or decrease depending on the needs, condition & overall dog. Owner acknowledges that they will pay any additional fees.
- That Dog Lady will take utmost care while grooming dog/s, this includes but not limited to; hair cutting, brushing, combing, washing, nail trimming & all other services. The owner acknowledges that the services mentioned may result in irritation, aggravated/tender skin, uneven hair, unprecedented cuts & exposed quick. In any circumstances HavaWalk Dog Training & Grooming will inform the owner & apply first aid if necessary.
- That Dog Lady must be informed of prior & current medical conditions of dog/s. Failure to do so is not a liability of That Dog Lady. That Dog Lady asserts accurate & high care to all dog/s, in the unfortunate instances of all illness, injuries, &/ death That Dog Lady will be excused from all liability by owner.
- That Dog Lady has right to cancel or move any appointments at any time. That Dog Lady will inform clients of any amendment.
- That Dog Lady has all rights to refuse any clients or pets.
- Dog/s should be vaccinated to prevent any diseases, owners must inform That Dog Lady about vaccination status. If your dog is unvaccinated you understand that there is always a risk of dogs passing/getting a disease. If a dog is presents with fleas, additional fees will apply.
THAT DOG LADY
Wyndham Vales Behavioural Groomer & Dog Trainer. Professional dog grooming, training, Wilderness Adventures & more